Mobile Apps Provide Customer Support and Interactive Installation Instructions

In an ongoing effort to provide a high level of customer support, ASSA ABLOY is offering two mobile apps to ensure that installers are equipped in the field. The ASSA ABLOY Customer Support App provides a troubleshooting, e-learning and support experience that is immediate and intuitive, while the BILT app simplifies installation with interactive, voice narrated step-by-step instructions.

The Customer Support app is powered with live, interactive video and live chat support from a technician. It also ensures support hours are displayed within the app depending on device location and offers email options that are ideal for after-hours support inquiries. You can take a photo using your phone and attach it to your email to aid in troubleshooting. A built-in QR code reader allows security professionals to scan the code located on the product for support lookup.

Through BILT, ASSA ABLOY provides interactive 3D models and step-by-step instructions to ensure products are installed properly and store warranties for future reference. The instructions are interactive, voice narrated guides that simplify installation and shorten the time it takes to accomplish the job.

Installation instructions are available on the BILT app for many ASSA ABLOY products including Adams Rite; Ceco; Corbin Russwin; Curries; Emtek; HES; Medeco; Norton; SARGENT; and Yale.

“Intuitive instructions and customer support are essential to a successful deployment,” states Leslie Saunders, vice president of customer experience, ASSA ABLOY Americas. “We are continuously seeking out ways to empower installers and locksmiths with the tools they need to serve their customers.”