{"id":49489,"date":"2019-01-04T10:30:21","date_gmt":"2019-01-04T15:30:21","guid":{"rendered":"https:\/\/retrofitmagazine.com\/?p=49489"},"modified":"2019-01-04T10:02:19","modified_gmt":"2019-01-04T15:02:19","slug":"customer-support-app-provides-live-support-and-troubleshooting","status":"publish","type":"post","link":"https:\/\/retrofitmagazine.com\/customer-support-app-provides-live-support-and-troubleshooting\/","title":{"rendered":"Customer Support App Provides Live Support and Troubleshooting"},"content":{"rendered":"\n<div class=\"wp-block-image\"><figure class=\"alignleft\"><img fetchpriority=\"high\" decoding=\"async\" width=\"206\" height=\"300\" data-attachment-id=\"49490\" data-permalink=\"https:\/\/retrofitmagazine.com\/customer-support-app-provides-live-support-and-troubleshooting\/the-assa-abloy-customer-support-app-provides-a-troubleshooting-e-learning-and-support-experience-that-is-immediate-and-intuitive\/\" data-orig-file=\"https:\/\/i0.wp.com\/retrofitmagazine.com\/wp-content\/uploads\/2019\/01\/The-ASSA-ABLOY-Customer-Support-App-provides-a-troubleshooting-e-learning-and-support-experience-that-is-immediate-and-intuitive..jpg?fit=484%2C704&amp;ssl=1\" data-orig-size=\"484,704\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;Andrea&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;1546592224&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"The ASSA ABLOY Customer Support App provides a troubleshooting, e-learning and support experience that is immediate and intuitive.\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/retrofitmagazine.com\/wp-content\/uploads\/2019\/01\/The-ASSA-ABLOY-Customer-Support-App-provides-a-troubleshooting-e-learning-and-support-experience-that-is-immediate-and-intuitive..jpg?fit=206%2C300&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/retrofitmagazine.com\/wp-content\/uploads\/2019\/01\/The-ASSA-ABLOY-Customer-Support-App-provides-a-troubleshooting-e-learning-and-support-experience-that-is-immediate-and-intuitive..jpg?fit=484%2C704&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/retrofitmagazine.com\/wp-content\/uploads\/2019\/01\/The-ASSA-ABLOY-Customer-Support-App-provides-a-troubleshooting-e-learning-and-support-experience-that-is-immediate-and-intuitive..jpg?resize=206%2C300&#038;ssl=1\" alt=\"The ASSA ABLOY Customer Support App provides a troubleshooting, e-learning and support experience that is immediate and intuitive.\" class=\"wp-image-49490\" srcset=\"https:\/\/i0.wp.com\/retrofitmagazine.com\/wp-content\/uploads\/2019\/01\/The-ASSA-ABLOY-Customer-Support-App-provides-a-troubleshooting-e-learning-and-support-experience-that-is-immediate-and-intuitive..jpg?resize=206%2C300&amp;ssl=1 206w, https:\/\/i0.wp.com\/retrofitmagazine.com\/wp-content\/uploads\/2019\/01\/The-ASSA-ABLOY-Customer-Support-App-provides-a-troubleshooting-e-learning-and-support-experience-that-is-immediate-and-intuitive..jpg?w=484&amp;ssl=1 484w\" sizes=\"(max-width: 206px) 100vw, 206px\" data-recalc-dims=\"1\" \/><figcaption>The ASSA ABLOY Customer Support App provides a troubleshooting, e-learning and support experience that is immediate and intuitive.<\/figcaption><\/figure><\/div>\n\n\n\n<p>To ensure that their customers always have the best help and support at their fingertips, <a href=\"https:\/\/www.assaabloy.com\/en\/com\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"ASSA ABLOY (opens in a new tab)\">ASSA ABLOY<\/a> has announced an updated customer support app that offers tools to ensure successful installations. <\/p>\n\n\n\n<p>Now available for download on Apple and Android mobile devices, the ASSA ABLOY Customer Support App provides a troubleshooting, e-learning and support experience that is immediate and intuitive.<\/p>\n\n\n\n<p>The app is powered with interactive video and live chat support from a technician. It also ensures that support hours are displayed within the app depending on device location, and offers email options that are ideal for afterhours support inquiries. You can also take a photo using your phone and attach it to your email for troubleshooting. A built-in QR code reader allows security professionals to scan the code located on the product for support lookup.<\/p>\n\n\n\n<p>To download the ASSA ABLOY Customer Support app, visit the App Store or Google Play. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>To ensure that their customers always have the best help and support at their fingertips, ASSA ABLOY has announced an updated customer support app that offers tools to ensure successful installations. Now available for download on Apple and Android mobile devices, the ASSA ABLOY Customer Support App provides a troubleshooting, e-learning and support experience that<\/p>\n","protected":false},"author":193,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":".@assaabloy #CustomerSupport App Provides Live Support and Troubleshooting 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