A collaboration between Daikin Comfort Technologies North America Inc., a subsidiary of Daikin Industries Ltd., and XOi Technologies is now providing HVAC contractors an advanced, curb-to-curb, field services solution driven by augmented reality and artificial intelligence that’s built to remove inefficiencies and improve bottom lines.
What is a curb-to-curb solution? For Daikin and its brands of HVAC products—Daikin, Goodman and Amana brands—it’s XOi software that automates the entire workflow to boost quality repairs and replacements. It seamlessly connects field service techs, home offices and their customers, while enabling on-the-job photo and video documentation, real-time remote video support and training, plus access to a vast knowledge base of product documentation and training content.
All of that is accomplished through an uncomplicated, cloud-based app that’s customizable for specific dealer needs. For their customers, it allows the repair process to be immediately shareable, transparent and, perhaps more significantly, validating.
Contractors using this curb-to-curb service solution found they could grow revenues up to 18 percent, cut callbacks by up to 40 percent and reduce re-servicing by up to 80 percent, according to Nashville-based XOi Technologies.
XOi simplifies technicians’ work while validating consistent quality and, ultimately, transforming the customer experience. With XOi’s software solution, HVAC technicians can better document, communicate and verify the services they provide. It equips field professionals with capabilities to perform full-service diagnostics at any job site by applying data science across live video, workflow automation and artificial intelligence.
At its core, XOi software standardizes workflows and documents job sites by collecting, indexing and analyzing data to improve both current and future service calls. But, Werner says, it also allows Daikin technicians to build a deep and easily accessible institutional knowledge base that supports real-time decision-making and data-based continuity.
Streamlined workflows, Video Coaching
XOi’s cloud-based suite takes a vanguard approach, leveraging augmented reality and artificial intelligence to apply, aggregate and analyze critical job data from the moment a field tech steps onto a job site.
The entire workflow is streamlined and automated, with a simple capture and share function that allows photo/video documentation, while pinpointing manuals, parts and training specific to the equipment. The workflow is readily shareable to the home office, distributors and OEMs. Customers can get a record of service call highlights, making it easier to understand repair or replacement costs.
With XOi’s coaching screen, field techs and others can collaborate with live, interactive video that’s recorded and indexed, a feature built to help less experienced technicians or those facing repair challenges. Technicians can access more than 120,000 pieces of content – a centralized training repository with easy access to historical job content.
Daikin service teams can apply XOi’s extensive data-science capabilities to analyze and strategically respond to evolving data trends and forecasts.