James Hardie Building Products Inc. has announced 12 years of earning the A,A Partners of Choice Award for quality and service from David Weekley Homes.
Over the last 12 years, James Hardie has won the A,A award 11 times and the A award once, highlighting its continued success in delivering quality and service. This honor makes James Hardie one of only three other companies to have earned the award this many times.
“Earning the Partners of Choice Award is a reflection of the standard we set for ourselves, not only to manufacture quality products, but also to deliver service,” says Zean Nielsen, executive vice president, sales, at James Hardie Building Products. “We’re honored to partner with a builder as distinguished as David Weekley Homes, and being ranked by them motivates us to exceed that level of service.”
Of the 200 companies evaluated, only the top ranked companies earn the coveted Partners of Choice Award. Categories include A,A demonstrating excellence in both quality and service, or A representing excellence in either quality or service.
To assess all partners and pinpoint top performers, more than 1,000 David Weekley Homes team members, from sales to senior leadership, participate in the “Supplier Evaluation Platform.” At the heart of this process is the National Trading Partner Survey. The goal of the quarterly survey is to enhance communication and identify where improvements can be made to improve customer service, achieving a high level of owner satisfaction.
“Our Supplier Evaluation Platform is essential for us in measuring performance, and therefore selecting companies to assist us in delivering an unequaled experience for our homebuyers,” says Bill Justus, vice president of supply chain for David Weekley Homes. “James Hardie has surpassed the expectations we set for our partners by demonstrating a dedication to delivering quality and service to David Weekley Homes.”